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Funeral Gurus

Interviews with funeral and cemetery professionals talking about the latest trends in funeral service. Its purpose is to share this information with other members of the industry and the public. Enjoy!

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Community Relations

Kyle Nikola: Creating an Event Series to Promote Your Funeral Home

November 4, 2014 By Robin Heppell

https://funeralgurus.s3.amazonaws.com/FG-Kyle-Nikola-Event-Series.mp3

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https://funeralgurus.s3.amazonaws.com/FG-Kyle-Nikola-Event-Series.mp3Podcast: Play in new windowSubscribe: Apple Podcasts | RSS | MoreKyle Nikola of Families First Care in Savannah, Georgia shares his strategy about how his community events series has really catapulted his company into the community. Check back soon for more interviews by Robin Heppell with forward thinking funeral professionals.

Doug Gober: Content is King

February 6, 2012 By FuneralFuturist

https://funeralgurus.s3.amazonaws.com/ICCFA-2012-Doug-Gober.mp3

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https://funeralgurus.s3.amazonaws.com/ICCFA-2012-Doug-Gober.mp3Podcast: Play in new windowSubscribe: Apple Podcasts | RSS | MoreDoug Gober, funeral industry liason and senior loan officer for Live Oak Bank, based in Wilmington, North Carolina, shares his research from a six month study of how to make services better by focusing on the content of the service from the family, the funeral […]

Congratulations 2009 CFSP Recipients

November 23, 2009 By Robin Heppell

To the newest CFSP recipients… I am very proud of my CFSP designation and you should be proud of your achievement. You have raised the bar for funeral service – for that I thank you! …Robin Heppell, CFSP For more information about Academy membership and certification may be obtained by contacting: Kimberly Gehlert, Executive Director […]

Jackie Huba chats about Creating Customer Evangelists

April 17, 2009 By Robin Heppell

https://funeralgurus.s3.amazonaws.com/ICCFA-2009-Jackie-Huba.mp3

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https://funeralgurus.s3.amazonaws.com/ICCFA-2009-Jackie-Huba.mp3Podcast: Play in new windowSubscribe: Apple Podcasts | RSS | MoreJackie Huba, author of Citizen Marketers and Creating Customer Evangelists talks about her presentation of the same name at the 2009 ICCFA Annual Convention.  Interview by Funeral Web Strategist, Robin Heppell. Go here for more ICCFA 2009 Pre-Convention Interviews

Marty Byars ICCFA Pre Convention Interview

April 7, 2009 By Robin Heppell

https://funeralgurus.s3.amazonaws.com/ICCFA-2009-Marty-Byars.mp3

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https://funeralgurus.s3.amazonaws.com/ICCFA-2009-Marty-Byars.mp3Podcast: Play in new windowSubscribe: Apple Podcasts | RSS | MoreMarty Byars of Byars Funeral Home & Cremation Services  in Cumming, Georgia talks about his presentation, “I Feel as Though I Know You” at the 2009 ICCFA Annual Convention.  Interview by Funeral Website Designer, Robin Heppell. Go here for more ICCFA 2009 Pre-Convention Interviews

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