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Kyle Nikola of Families First Care in Savannah, Georgia shares his strategy about how his community events series has really catapulted his company into the community.
Check back soon for more interviews by Robin Heppell with forward thinking funeral professionals.
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Doug Gober, funeral industry liason and senior loan officer for Live Oak Bank, based in Wilmington, North Carolina, shares his research from a six month study of how to make services better by focusing on the content of the service from the family, the funeral director and the clergy in his presentation, “Content is King” at the 2012 ICCFA Annual Convention. Interview by Funeral Advertising Consultant, Robin Heppell.
To the newest CFSP recipients…
I am very proud of my CFSP designation and you should be proud of your achievement. You have raised the bar for funeral service – for that I thank you!
…Robin Heppell, CFSP
For more information about Academy membership and certification may be obtained by contacting:
Kimberly Gehlert, Executive Director
Academy of Professional Funeral Service Practice
P.O. Box 2275, Westerville, OH 43086
(614) 899-6200 – www.apfsp.com
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Jackie Huba, author of Citizen Marketers and Creating Customer Evangelists talks about her presentation of the same name at the 2009 ICCFA Annual Convention. Interview by Funeral Web Strategist, Robin Heppell.
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Marty Byars of Byars Funeral Home & Cremation Services in Cumming, Georgia talks about his presentation, “I Feel as Though I Know You” at the 2009 ICCFA Annual Convention. Interview by Funeral Website Designer, Robin Heppell.
Jon Deitloff of Ingling-Williams Funeral Home, Cedarville, Ohio shares how his funeral home creates meaningful memories for people before they die. Interview by Funeral Management Expert, Robin Heppell.
Mark Krause of Krause Funeral Homes in Milwaukee, WI, explains how their hospitality mindset separates his firm from the competition. Inteview by Funeral Consultant, Robin Heppell
Rate the Undertaking Documentary Video
Funeral Director, Patrick Lynch of Lynch & Sons Funeral Directors, Metro Detroit, Michigan shares the positive results of the PBS Frontline documentary, The Undertaking that aired in October, 2007. The documentary can be viewed on the Frontline website at:http://www.pbs.org/frontline/undertaking/ Interview with Robin Heppell, of www.FuneralFuturist.com
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Patrick Lynch, NFDA Secretary, and Funeral Director and President of Lynch & Sons Funeral Directors, Detroit area Funeral Homes, shares with Robin Heppell about what the NFDA is currently doing to help funeral homes as well as elevate the image of the funeral profession. Both Patrick Lynch and Robin Heppell will be presenting at the OFDA Annual Convention.For more information and registration details, visit www.OFDA.org
Funeral Director Duane Mercer of Bay Gardens Funeral Homes, Burlington and Hamilton, Ontario, explains how their funeral home takes catering to a whole new level while serving families and honoring lives. Interview by Funeral Consultant, Robin Heppell.
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