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Funeral Gurus

Interviews with funeral and cemetery professionals talking about the latest trends in funeral service. Its purpose is to share this information with other members of the industry and the public. Enjoy!

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Robin Heppell

Lacy Robinson: Cremation Phone Shoppers

November 24, 2015 By Robin Heppell

https://funeralgurus.s3.amazonaws.com/Lacy-Robinson-NFDA-Cremation-Shopper.mp3

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https://funeralgurus.s3.amazonaws.com/Lacy-Robinson-NFDA-Cremation-Shopper.mp3Podcast: Play in new windowSubscribe: Apple Podcasts | RSS | MoreLacy Robinson, CFSP, Director of Member Development at NFDA announces her upcoming webinar, “Beyond Price – Your Guide to Mastering Cremation Phone Inquiries” and shares a couple of tips that funeral directors can employ right away. Interview by fellow CFSP, Robin Heppell.

Kyle Nikola: Creating an Event Series to Promote Your Funeral Home

November 4, 2014 By Robin Heppell

https://funeralgurus.s3.amazonaws.com/FG-Kyle-Nikola-Event-Series.mp3

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https://funeralgurus.s3.amazonaws.com/FG-Kyle-Nikola-Event-Series.mp3Podcast: Play in new windowSubscribe: Apple Podcasts | RSS | MoreKyle Nikola of Families First Care in Savannah, Georgia shares his strategy about how his community events series has really catapulted his company into the community. Check back soon for more interviews by Robin Heppell with forward thinking funeral professionals.

Lacy Robinson: Art of Cremation Phone Inquiries

August 3, 2013 By Robin Heppell

https://funeralgurus.s3.amazonaws.com/NFDA-Lacy-Robinson-Art-of-Cremation-Phone-Inquiries.mp3

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https://funeralgurus.s3.amazonaws.com/NFDA-Lacy-Robinson-Art-of-Cremation-Phone-Inquiries.mp3Podcast: Play in new windowSubscribe: Apple Podcasts | RSS | MoreLacy Robinson, CFSP, Senior Professional Development Trainer at Aurora Casket Company shares her insights with cremation phone callers. She lets attendees know what they will learn and take away from her presentation, “Art of Cremation Phone Inquiries: 3 Steps to Better Client Decisions” at the […]

Ken Varner: Funeral Home & Cemetery Synergy

July 24, 2013 By Robin Heppell

https://funeralgurus.s3.amazonaws.com/NFDA-2013-Ken-Varner-Funeral-Home-Cemetery-Synergy.mp3

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https://funeralgurus.s3.amazonaws.com/NFDA-2013-Ken-Varner-Funeral-Home-Cemetery-Synergy.mp3Podcast: Play in new windowSubscribe: Apple Podcasts | RSS | MoreKen Varner of Cypress Lawn  Funeral Home & Cemetery in Colma, California shares his thoughts about how funeral homes and cemeteries can work together for memorial services. Ken’s experience is from their combination operation at Cypress Lawn but he explains how stand-alone funeral homes and cemeteries […]

Jessica Koth: Public Relations Manager of NFDA talks about Austin 2013

July 19, 2013 By Robin Heppell

https://funeralgurus.s3.amazonaws.com/NFDA-2013-Jessica-Koth-NFDA-Public-Relations-Manager.mp3

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https://funeralgurus.s3.amazonaws.com/NFDA-2013-Jessica-Koth-NFDA-Public-Relations-Manager.mp3Podcast: Play in new windowSubscribe: Apple Podcasts | RSS | MoreJessica Koth,  Public Relations Manager of NFDA gives us her insights into this year’s Convention that is being held in Austin, Texas.  She shares her tips for first timers plus Jessica discusses some of the new activities and events that will be happening at the 2013 NFDA […]

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