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Interviews with funeral and cemetery professionals talking about the latest trends in funeral service. Its purpose is to share this information with other members of the industry and the public. Enjoy!

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ICCFA 2009

Embalming & Preparation Room Management | Shun Newbern | Rose Hills Mortuary

April 26, 2009 By Robin Heppell

Shun Newbern of Rose Hills Mortuary, in Whittier, California shares what some of the logistics are in managing one of the largest preparation rooms in North America . Interview by Funeral Marketing Expert, Robin Heppell.

Jackie Huba chats about Creating Customer Evangelists

April 17, 2009 By Robin Heppell

https://funeralgurus.s3.amazonaws.com/ICCFA-2009-Jackie-Huba.mp3

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https://funeralgurus.s3.amazonaws.com/ICCFA-2009-Jackie-Huba.mp3Podcast: Play in new windowSubscribe: Apple Podcasts | RSS | MoreJackie Huba, author of Citizen Marketers and Creating Customer Evangelists talks about her presentation of the same name at the 2009 ICCFA Annual Convention.  Interview by Funeral Web Strategist, Robin Heppell. Go here for more ICCFA 2009 Pre-Convention Interviews

David Johnson talks about Internet Leads and Sales

April 15, 2009 By Robin Heppell

https://funeralgurus.s3.amazonaws.com/ICCFA-2009-David-Johnson.mp3

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https://funeralgurus.s3.amazonaws.com/ICCFA-2009-David-Johnson.mp3Podcast: Play in new windowSubscribe: Apple Podcasts | RSS | MoreDavid Johnson of TheFuneralSite.com in Kent, Washington talks about his joint presentation with Michael Turkiewicz of FuneralNet in Portland, Oregon, Internet Panel: Using Your Web Site to Generate Leads & Sales at the 2009 ICCFA Annual Convention.  Interview by Robin Heppell of FuneralFuturist.com. Go here […]

Joe Budzinski: ICCFA Internal Chief Operating Officer

April 14, 2009 By Robin Heppell

https://funeralgurus.s3.amazonaws.com/ICCFA-2009-Joe-Budzinski.mp3

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https://funeralgurus.s3.amazonaws.com/ICCFA-2009-Joe-Budzinski.mp3Podcast: Play in new windowSubscribe: Apple Podcasts | RSS | MoreJoe Budzinski, the Internal Chief Operating Officer of the ICCFA talks about the direction of the Association, the new website including the ICCFA Cafe and the excitement leading up to the Annual Convention.  Interview by Funeral Website Consultant, Robin Heppell. Go here for more ICCFA […]

Mark Krause: President of ICCFA

April 14, 2009 By Robin Heppell

https://funeralgurus.s3.amazonaws.com/ICCFA-2009-Mark-Krause.mp3

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https://funeralgurus.s3.amazonaws.com/ICCFA-2009-Mark-Krause.mp3Podcast: Play in new windowSubscribe: Apple Podcasts | RSS | MoreMark Krause of Krause Funeral Homes and Cremation in Milwaukee, Wisconsin and also the President of the ICCFA talks about his two presentations, Cremation Ethics and Funeral and Interment in China was well as reflecting on his year as the ICCFA President. Interview by Funeral […]

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