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Libby Gill, author of You Unstuck: The New Rules of Risk-Taking in Work & Life shares her insights why and how companies and people get “stuck” and don’t keep up with the changing times and miss opportunities for innovation and growth, and she lets attendees know what they will learn at her presentation, “You (and Your Staff) Un-Stuck” at the 2012 ICCFA Annual Convention. Interview by Funeral Consultant, Robin Heppell.
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Mark Jorgensen of Global Recruiters of Batesville talks about the current job climate in the funeral profession and shares some examples of  his presentation, “Evaluating Resumes to Qualify Great Hiresâ€Â at the 2012 ICCFA Annual Convention. Interview by Funeral Speaker, Robin Heppell.
(Note: Due to a technical error, Heppell had to re-record his portion and splice in his segments – please forgive the slight jumpiness of the interview)
Shun Newbern of Rose Hills Mortuary, in Whittier, California shares what some of the logistics are in managing one of the largest preparation rooms in North America . Interview by Funeral Marketing Expert, Robin Heppell.
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Dr. Robert Taylor of the University of Memphis talks about his presentations, Organization Dynamics: Turning the Team You Have into the Team You Want and Personnel Management: Hiring and Motivating Your Staff at the 2009 ICCFA Annual Convention. Interview by Funeral Management Consultant, Robin Heppell.
Jon Deitloff of Ingling-Williams Funeral Home, Cedarville, Ohio shares how his funeral home creates meaningful memories for people before they die. Interview by Funeral Management Expert, Robin Heppell.
Nevin Mann of West Laurel Hill Cemetery, Philadelphia, PA explains how his staff serves their client families. Interview by Funeral Consultant, Robin Heppell.
Nancy Weil of Mount Calvary Cemetery Group in Buffalo, NY presents, “Laughter Care: Laugh for the Health of It” at the 2008 ICCFA Annual Convention. Interview by Funeral Consultant, Robin Heppell.
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Funeral Plans-Canada is celebrating the 10th Anniversary of its Annual Conference – November 28-29, 2007 in Kitchener, Ontario. You can listen to pre-conference interviews with the all of the presenters:
Future Interviews:
To register visit: http://funeralplans.net/Events.htm
For further information, please contact Tina Dietrich at 1-888-428-4444. The registration deadline is November 12th.
Stephanie Peters of SESCO Management Consultants presents “Developing a Highly Productive and Professional Organization.” For more information about Stephanie Peters and SESCO Management Consultants, visit the website at: www.sescomgt.com
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For more interviews, see the list of presenters – NFDA 2007 PresentersPodcast: Play in new window
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President Mark Matthews of Wiefels & Sons Funeral Directors, Palm Springs, California, discusses their management strategies to avoid burn-out for funeral home managers. Matthews explains their “team approach” to achieve management consistency as well as life balance for his staff. Wiefels operate six funeral homes (mortuaries) in Southern California. Interview by Robin Heppell of FuneralFuturist.com.