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Libby Gill: You (and Your Staff) Un-Stuck

February 24, 2012 By Robin Heppell Leave a Comment

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Libby Gill, author of You Unstuck: The New Rules of Risk-Taking in Work & Life shares her insights why and how companies and people get “stuck” and don’t keep up with the changing times and miss opportunities for innovation and growth, and she lets attendees know what they will learn at her presentation, “You (and Your Staff) Un-Stuck” at the 2012 ICCFA Annual Convention. Interview by Funeral Consultant, Robin Heppell.

Go here for more ICCFA 2012 Pre-Convention Interviews

Filed Under: Audio, Funeral Trends, ICCFA 2012, Staffing Tagged With: ICCFA 2012, Innovation, Libby Gill, You Unstuck

Mark Jorgensen: Evaluating Resumes to Qualify Great Hires

February 6, 2012 By FuneralFuturist Leave a Comment

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Mark Jorgensen of Global Recruiters of Batesville talks about the current job climate in the funeral profession and shares some examples of  his presentation, “Evaluating Resumes to Qualify Great Hires” at the 2012 ICCFA Annual Convention. Interview by Funeral Speaker, Robin Heppell.
(Note: Due to a technical error, Heppell had to re-record his portion and splice in his segments – please forgive the slight jumpiness of the interview)

Go here for more ICCFA 2012 Pre-Convention Interviews

Filed Under: Audio, Careers, ICCFA 2012, Staffing Tagged With: Batesville, Careers, ICCFA 2012, Mark Jorgensen

Embalming & Preparation Room Management | Shun Newbern | Rose Hills Mortuary

April 26, 2009 By Robin Heppell Leave a Comment

Shun Newbern of Rose Hills Mortuary, in Whittier, California shares what some of the logistics are in managing one of the largest preparation rooms in North America . Interview by Funeral Marketing Expert, Robin Heppell.

Filed Under: Management, Staffing, Video Tagged With: embalming, Funeral, ICCFA 2009, preparation room, shun newbern

Dr. Robert Taylor: Organizational Dynamics & Personnel Management

April 14, 2009 By Robin Heppell Leave a Comment

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Dr. Robert Taylor of the University of Memphis talks about his presentations, Organization Dynamics: Turning the Team You Have into the Team You Want and Personnel Management: Hiring and Motivating Your Staff at the 2009 ICCFA Annual Convention.  Interview by Funeral Management  Consultant, Robin Heppell.

Go here for more ICCFA 2009 Pre-Convention Interviews

Filed Under: Audio, Conventions, Self Development, Staffing Tagged With: Dr. Robert Taylor, hiring, ICCFA 2009, motivation, Staffing

Funeral Home Community Outreach – Jon Deitloff

July 16, 2008 By Robin Heppell Leave a Comment

Jon Deitloff of Ingling-Williams Funeral Home, Cedarville, Ohio shares how his funeral home creates meaningful memories for people before they die. Interview by Funeral Management Expert, Robin Heppell.

Filed Under: Community Relations, Staffing, Video Tagged With: community outreach, final wish, new ideas

Nevin Mann about Funeral and Cemetery Staff

June 1, 2008 By Robin Heppell



Nevin Mann of West Laurel Hill Cemetery, Philadelphia, PA explains how his staff serves their client families. Interview by Funeral Consultant, Robin Heppell.

Filed Under: Cemetery, Management, Staffing, Video Tagged With: Cemetery, Funeral, ICCFA 2008, nevin mann, philadelphia

Nancy Weil ICCFA Pre-Convention Interview

March 14, 2008 By Robin Heppell Leave a Comment

Nancy Weil of Mount Calvary Cemetery Group in Buffalo, NY presents, “Laughter Care: Laugh for the Health of It” at the 2008 ICCFA Annual Convention. Interview by Funeral Consultant, Robin Heppell.

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Go here for more ICCFA 2008 Pre-Convention Interviews

Filed Under: After Care, Audio, Staffing

Funeral Plans Canada – Pre-Conference Interviews

November 1, 2007 By Funeral Gurus Leave a Comment

Funeral Plans-Canada is celebrating the 10th Anniversary of its Annual Conference – November 28-29, 2007 in Kitchener, Ontario. You can listen to pre-conference interviews with the all of the presenters:

  • Sheila Nunn – Funeral Plans Canada – Host of the 10th Annual Sales Conference 
  • Ron Downey – Total Performance Ltd.
  • Dan Isard – Foresight Companies LLC
  • Robin Heppell – Heppell Funeral Solutions
  • Dr. Bill Webster – Centre for the Grief Journey

Future Interviews:

  • Quinn Eagan – Preneed Funeral Programs

To register visit: http://funeralplans.net/Events.htm

For further information, please contact Tina Dietrich at 1-888-428-4444. The registration deadline is November 12th.

Filed Under: Community Relations, Marketing, Personalization, Pre-need, Staffing, Technologies

Stephanie Peters NFDA Pre-Convention Interview 2007

October 1, 2007 By Funeral Gurus Leave a Comment

Stephanie Peters of SESCO Management Consultants presents “Developing a Highly Productive and Professional Organization.” For more information about Stephanie Peters and SESCO Management Consultants, visit the website at: www.sescomgt.com

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For more interviews, see the list of presenters – NFDA 2007 Presenters

Filed Under: Audio, Management, Staffing

Funeral Management Team Strategies – Mark Matthews

August 18, 2007 By Funeral Gurus Leave a Comment

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President Mark Matthews of Wiefels & Sons Funeral Directors, Palm Springs, California, discusses their management strategies to avoid burn-out for funeral home managers. Matthews explains their “team approach” to achieve management consistency as well as life balance for his staff.  Wiefels operate six funeral homes (mortuaries) in Southern California.  Interview by Robin Heppell of FuneralFuturist.com.

Filed Under: Management, Staffing, Video

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