Lacy Robinson, CFSP, Director of Member Development at NFDA announces her upcoming webinar, “Beyond Price – Your Guide to Mastering Cremation Phone Inquiries” and shares a couple of tips that funeral directors can employ right away. Interview by fellow CFSP, Robin Heppell.
Mike Kubasak introduces his new book, “Traversing the Minefield, Best Practice: Reducing Risk In Funeral-Cremation Service” and presents “Power-Full or Power-Less – Questioning Skills to Make Revenues Soar” For more information about Mike Kubasak, visit his website at www.kubasak.com.NFDA 2007 Presenters
Publisher Ron Hast of Mortuary Management and Funeral Monitor reflects on his many conversations with Jessica Mitford. This 30 plus year dialogue started after Mitford wrote her 1963 expose of the funeral industry, American Way of Death. Hast shares his experience at Mitford’s memorial service as well as their last conversation together. Interview by Robin Heppell of FuneralFuturist.com.