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Lacy Robinson, CFSP, Senior Professional Development Trainer at Aurora Casket Company shares her insights with cremation phone callers. She lets attendees know what they will learn and take away from her presentation, “Art of Cremation Phone Inquiries: 3 Steps to Better Client Decisions” at the 2013 NFDA Annual Convention. Interview by Robin Heppell, CFSP.
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Ken Varner of Cypress Lawn  Funeral Home & Cemetery in Colma, California shares his thoughts about how funeral homes and cemeteries can work together. Ken’s experience is from their combination operation at Cypress Lawn but he explains how stand-alone funeral homes and cemeteries can work together to achieve the same result. He lets attendees know what they will take away from his presentation, “Funeral Home & Cemetery Synergy: Success Strategies for Combo Firms and Stand-alone Funeral Homes and Cemeteries” at the 2013 NFDA Annual Convention. Interview by Robin Heppell, CFSP.Podcast: Play in new window
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Jessica Koth,  Public Relations Manager of NFDA gives us her insights into this year’s Convention that is being held in Austin, Texas.  She shares her tips for first timers plus Jessica discusses some of the new activities and events that will be happening at the 2013 NFDA Annual Convention. Interview by Robin Heppell, CFSP.Podcast: Play in new window
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Coleen Ellis of Two Hearts Pet Loss Center in Greenwood, Indiana shares her insights into the incorporation of pet loss services into regular funeral home offerings. She also shares some tips of how you can test the waters with your community about pet loss this September and also lets attendees know what they will learn at her presentation, “Pet Loss Services and Your Funeral Home: Co-branding to Create Success” at the 2013 NFDA Annual Convention. Interview by Robin Heppell, CFSP.