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Chris Farmer of Sheehy, Ware & Pappas of Houston, Texas,  shares his thoughts on issues that funeral homes and cemeteries can face with regulators and what you should do when your firm receives a citation, plus what attendees will learn at his presentation, “When the Regulators Come Knocking” at the 2012 ICCFA Annual Convention. Interview by Funeral Marketing Consultant, Robin Heppell.