Jackie Huba chats about Creating Customer Evangelists

Jackie Huba, author of Citizen Marketers and Creating Customer Evangelists talks about her presentation of the same name at the 2009 ICCFA Annual Convention.  Interview by Funeral Web Strategist, Robin Heppell.

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David Johnson talks about Internet Leads and Sales

David Johnson of TheFuneralSite.com in Kent, Washington talks about his joint presentation with Michael Turkiewicz of FuneralNet in Portland, Oregon, Internet Panel: Using Your Web Site to Generate Leads & Sales at the 2009 ICCFA Annual Convention.  Interview by Robin Heppell of FuneralFuturist.com.

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Joe Budzinski: ICCFA Internal Chief Operating Officer

Joe Budzinski, the Internal Chief Operating Officer of the ICCFA talks about the direction of the Association, the new website including the ICCFA Cafe and the excitement leading up to the Annual Convention.  Interview by Funeral Website Consultant, Robin Heppell.

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Mark Krause: President of ICCFA

Mark Krause of Krause Funeral Homes and Cremation in Milwaukee, Wisconsin and also the President of the ICCFA talks about his two presentations, Cremation Ethics and Funeral and Interment in China was well as reflecting on his year as the ICCFA President. Interview by Funeral Speaker, Robin Heppell.

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Todd Van Beck & Robin Heppell talk about the ICCFA Convention

Todd Van Beck and Robin Heppell chat about their upcoming presentations for the 2009 ICCFA Annual Convention.  Todd’s presentation is The Assassination and Funeral of Abraham Lincoln and Rob’s is What’s Your Strategy.  They also share their thoughts on the ICCFA as an association.

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Dr. Robert Taylor: Organizational Dynamics & Personnel Management

Dr. Robert Taylor of the University of Memphis talks about his presentations, Organization Dynamics: Turning the Team You Have into the Team You Want and Personnel Management: Hiring and Motivating Your Staff at the 2009 ICCFA Annual Convention.  Interview by Funeral Management  Consultant, Robin Heppell.

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