Lacy Robinson, CFSP, Director of Member Development at NFDA announces her upcoming webinar, “Beyond Price – Your Guide to Mastering Cremation Phone Inquiries” and shares a couple of tips that funeral directors can employ right away. Interview by fellow CFSP, Robin Heppell.
Dr. Nick Morgan of www.PublicWords.com of Boston, MA talks about his presentation, Authentic Communication at the 2010 ICCFA Annual Convention. Interview by Funeral Marketing Consultant, Robin Heppell.
Robin Heppell briefly looks back at 2007 – the first 6 months of the Funeral Gurus, and shares what is in store for 2008. Heppell also shares how the idea for the Funeral Gurus came about and includes an 2003 radio interview where he got the idea for the name – Funeral Gurus.
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Funeral Director Aron Meier of Valleyview Funeral Home, Kelowna, BC share his story of how choose funeral service as a career. Interview by Funeral Business Management Consultant, Robin Heppell.
Mike Kubasak introduces his new book, “Traversing the Minefield, Best Practice: Reducing Risk In Funeral-Cremation Service” and presents “Power-Full or Power-Less – Questioning Skills to Make Revenues Soar” For more information about Mike Kubasak, visit his website at www.kubasak.com.
For more interviews, see the list of presenters – NFDA 2007 Presenters