Embalming & Preparation Room Management | Shun Newbern | Rose Hills Mortuary

Shun Newbern of Rose Hills Mortuary, in Whittier, California shares what some of the logistics are in managing one of the largest preparation rooms in North America . Interview by Funeral Marketing Expert, Robin Heppell.

Dr. Robert Taylor: Organizational Dynamics & Personnel Management

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Dr. Robert Taylor of the University of Memphis talks about his presentations, Organization Dynamics: Turning the Team You Have into the Team You Want and Personnel Management: Hiring and Motivating Your Staff at the 2009 ICCFA Annual Convention.  Interview by Funeral Management  Consultant, Robin Heppell.

Go here for more ICCFA 2009 Pre-Convention Interviews

Funeral Home Community Outreach – Jon Deitloff

Jon Deitloff of Ingling-Williams Funeral Home, Cedarville, Ohio shares how his funeral home creates meaningful memories for people before they die. Interview by Funeral Management Expert, Robin Heppell.

Nevin Mann about Funeral and Cemetery Staff

Nevin Mann of West Laurel Hill Cemetery, Philadelphia, PA explains how his staff serves their client families. Interview by Funeral Consultant, Robin Heppell.

Nancy Weil ICCFA Pre-Convention Interview

Nancy Weil of Mount Calvary Cemetery Group in Buffalo, NY presents, “Laughter Care: Laugh for the Health of It” at the 2008 ICCFA Annual Convention. Interview by Funeral Consultant, Robin Heppell.

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Go here for more ICCFA 2008 Pre-Convention Interviews

Funeral Plans Canada – Pre-Conference Interviews

Funeral Plans-Canada is celebrating the 10th Anniversary of its Annual Conference – November 28-29, 2007 in Kitchener, Ontario. You can listen to pre-conference interviews with the all of the presenters:

• Sheila Nunn – Funeral Plans Canada – Host of the 10th Annual Sales Conference 
• Ron Downey – Total Performance Ltd.
• Dan Isard – Foresight Companies LLC
• Robin Heppell – Heppell Funeral Solutions
• Dr. Bill Webster – Centre for the Grief Journey

Future Interviews:

• Quinn Eagan – Preneed Funeral Programs

To register visit: http://funeralplans.net/Events.htm

For further information, please contact Tina Dietrich at 1-888-428-4444. The registration deadline is November 12th.

Stephanie Peters NFDA Pre-Convention Interview 2007

Stephanie Peters of SESCO Management Consultants presents “Developing a Highly Productive and Professional Organization.” For more information about Stephanie Peters and SESCO Management Consultants, visit the website at: www.sescomgt.com

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For more interviews, see the list of presenters – NFDA 2007 Presenters

Funeral Management Team Strategies – Mark Matthews

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President Mark Matthews of Wiefels & Sons Funeral Directors, Palm Springs, California, discusses their management strategies to avoid burn-out for funeral home managers. Matthews explains their “team approach” to achieve management consistency as well as life balance for his staff.  Wiefels operate six funeral homes (mortuaries) in Southern California.  Interview by Robin Heppell of FuneralFuturist.com.