Nevin Mann about Funeral and Cemetery Staff

Funeral Gurus educates funeral directors and the public by having other funeral professionals share their experiences in funeral service and with funeral trends.
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Nevin Mann of West Laurel Hill Cemetery, Philadelphia, PA explains how his staff serves their client families. Interview by Funeral Consultant, Robin Heppell.

The Undertaking Recap - Patrick Lynch

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Funeral Director, Patrick Lynch of Lynch & Sons Funeral Directors, Metro Detroit, Michigan shares the positive results of the PBS Frontline documentary, The Undertaking that aired in October, 2007. The documentary can be viewed on the Frontline website at:http://www.pbs.org/frontline/undertaking/ Interview with Robin Heppell, of www.FuneralFuturist.com

Oregon Cremation - Amy Lowery

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Oregon Cremation expert Amy Lowery of Bollman Funeral Home in Dallas, Oregon explains the cremation process at her funeral home. The cremation rate in Oregon is approx. 65%. Interview by Robin Heppell.

Joe Sehee on Green Burials

Joe Sehee of the Green Burial Council discusses the opportunity for funeral homes to embrace the new trend of Green Burial and Green Service offerings. Interview by Funeral Marketing Consultant, Robin Heppell.

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Creative Memorial Folders with Photoshop - Craig Williams

Funeral director Craig Williams of McCalls Funeral Homes in Victoria, B.C. explains how creating service and memorial folders with Photoshop sets them apart. Interview by Funeral Trends Expert, Robin Heppell.

Memorial Video Tributes - John Ellwood

Funeral director John Ellwood of McCall’s Funeral Homes in Victoria, BC describes the process that they use when creating DVD memorial tributes - including the most requested song for those tributes. Interview by Funeral Consultant, Robin Heppell.

Honoring Veterans - Chris Wooldridge

Funeral director Chris Wooldridge of Targhetta and Wooldridge Funeral Homes, Brighton, Illinois tells how the way that his funeral home honors veterans won them the “Best of the Best” in the NFDA’s Pursuit of Excellence program. Interview by Funeral Technology Expert, Robin Heppell.

More than Just After Care - Mark Smith

Funeral director, Mark Smith of Amos Family Funeral Home, Shawnee, Kansas, talks about how their funeral home bridges the communication gap after the funeral service.  They have continuity from After Care, to Newsletters and to the Holiday Memorial Service facilitated by Darcie Sims.  Interview by Robin Heppell of FuneralFuturist.com.

Funeral Management Team Strategies - Mark Matthews

President Mark Matthews of Wiefels & Sons Funeral Directors, Palm Springs, California, discusses their management strategies to avoid burn-out for funeral home managers. Matthews explains their “team approach” to achieve management consistency as well as life balance for his staff.  Wiefels operate six funeral homes (mortuaries) in Southern California.  Interview by Robin Heppell of FuneralFuturist.com.

Reception Center Ideas - Paula Staab-Polk

Funeral Director Paula Staab-Polk of Staab-Polk Memorial Home, Chatham, Illinois shares how she personalizes funeral services and receptions as well as using her reception center for weddings and other community events. Interview by Robin Heppell of FuneralFuturist.com.

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