This is an excerpt of my presentation at the 2011 FSAC National Convention in Saint John, New Brunswick, where I examined the findings of the 2010 Pollara Report (the Canadian equivalent to the Wirthlin Report)
…Hepp

For more information about the Pollara Report findings, visit: http://www.FuneralCoalition.org

Did you know that 73% of Canadians what a Celebration of Life service for themselves?

Funeral Directors and funeral home owners should watch this video to see how and why they should incorporate this service offering for their client families.

presented by Robin Heppell, CFSP
http://www.FuneralFuturistWebsites.com

Robin Heppell interviews Guy Kawasaki at the ICCFA 2011 in Las Vegas. Guy presented “The Art of Enchantment” in conjunction with the the launch of his new book, Enchantment. In this uncut interview there are a couple of distractions such as two elderly ladies crossing in front of the camera and then the security guard glaring at us who was standing behind the camera.

Ellen Wynn McBrayer of Jones-Wynn Funeral Home in Villa Rica, Georgia shares her experiences with offering Funeral Celebrants and Personalized Services to her client families. Interview by Funeral Marketing Consultant, Robin Heppell.

To the newest CFSP recipients…

I am very proud of my CFSP designation and you should be proud of your achievement. You have raised the bar for funeral service – for that I thank you!
…Robin Heppell, CFSP

For more information about Academy membership and certification may be obtained by contacting:
Kimberly Gehlert, Executive Director
Academy of Professional Funeral Service Practice
P.O. Box 2275, Westerville, OH 43086
(614) 899-6200 – www.apfsp.com

Larry Schildmeyer of Tufts Schildmeyer Funeral Homes in Loveland, Ohio shares how he makes more use of a/v equipment before, during, and after the funeral service. Interview by Funeral Technology Expert, Robin Heppell, CFSP.

Anthony MacDiarmid of Chandlers’ Funeral Home in Liverpool, Nova Scotia shares his recent experience of updating his facilities with the latest audio video equipment on a budget. Interview by Funeral Website Expert, Robin Heppell.

Marc Gaudreau of Beers and Story Funeral Homes in Palmer, MA shares the importance and impact that adopting the Celebrant Movement has assisted his firm and the families he serves. Interview by Funeral Speaker, Robin Heppell, CFSP.

Jessica Koth of  the NFDA shares her thoughts on the 2009 NFDA Convention in Boston. Interview by Funeral Website Consultant, Robin Heppell.

Gene Ogrodnik of the Pittsburgh Institute of Mortuary Science shares his thoughts on what students can expect when seeking a Mortuary Science College & Funeral Career.  Interview by Funeral Marketing Consultant, Robin Heppell, CFSP.

Brandon Burningham of Memorial Mortuaries, Salt Lake City, Utah talks about being prepared for the rise in cremation by creating traditional packages. Interview by Funeral Strategy Expert, Robin Heppell.

Dale Clock of Clock Life Story Funeral Home, Muskegon, Michigan shares his process of interviewing client families for funeral arrangements that create great life stories and meaningful services. Interview by Funeral Website Consultant, Robin Heppell.

Shun Newbern of Rose Hills Mortuary, in Whittier, California shares what some of the logistics are in managing one of the largest preparation rooms in North America . Interview by Funeral Marketing Expert, Robin Heppell.

Richard Haisley, Funeral Homes, Fort Pierce Florida explains the benefits of an aftercare program and what funeral directors should know when starting one. Interview by Funeral Website Consultant, Robin Heppell.

Richard and Jimmie Anne Haisley of Haisely Funeral & Cremation Service, Fort Pierce Florida share their experiences with their reception center and the many uses it has. Interview by Funeral Marketing Expert, Robin Heppell.

Bronx Funeral Home Director Francine Ross Roden talks about making families more comfortable during arrangements. Interview by Funeral Consultant Robin Heppell.

Bronx Funeral Homes Video