Nick Morgan: Authentic Communication

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Dr. Nick Morgan of www.PublicWords.com of Boston, MA  talks about his presentation, Authentic Communication at the 2010 ICCFA Annual Convention.  Interview by Funeral Marketing Consultant, Robin Heppell.

Go here for more ICCFA 2010 Pre-Convention Interviews

Embalming & Preparation Room Management | Shun Newbern | Rose Hills Mortuary

Shun Newbern of Rose Hills Mortuary, in Whittier, California shares what some of the logistics are in managing one of the largest preparation rooms in North America . Interview by Funeral Marketing Expert, Robin Heppell.

Frank Rosenacker talks about Funeral Pricing, Packaging, Itemization & Merchandise

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Frank Rosenacker of Rosenacker & Associates in Cincinnati, Ohio talks about his presentation, Are You Priced for 2009? at the 2009 ICCFA Annual Convention.  Interview by Robin Heppell of Funeral Futurist Websites.

Go here for more ICCFA 2009 Pre-Convention Interviews

Todd Van Beck & Robin Heppell talk about the ICCFA Convention

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Todd Van Beck and Robin Heppell chat about their upcoming presentations for the 2009 ICCFA Annual Convention.  Todd’s presentation is The Assassination and Funeral of Abraham Lincoln and Rob’s is What’s Your Strategy.  They also share their thoughts on the ICCFA as an association.

Go here for more ICCFA 2009 Pre-Convention Interviews

Nevin Mann about Funeral and Cemetery Staff

Nevin Mann of West Laurel Hill Cemetery, Philadelphia, PA explains how his staff serves their client families. Interview by Funeral Consultant, Robin Heppell.

Poul Lemasters ICCFA Pre-Convention Interview

Poul Lemasters of Rosenacker & Associates located in Cincinnati, Ohio will be presenting, “Forms Management: Making Sense of the “Alphabet Soup” at the ICCFA Convention in San Diego. Interview by Funeral Business Consultant, Robin Heppell.

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Go here for more ICCFA 2008 Pre-Convention Interviews

Ron Downey – FPC Pre-Convention Interview

Ron Downey of Total Performance Ltd. presents, “Starting at the Finish Line” at Funeral Plans Canada’s 10th Annual Sales Conference. For more pre-conference interviews, see the list of presenters – FPC 2007 Presenters.

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Stephanie Peters NFDA Pre-Convention Interview 2007

Stephanie Peters of SESCO Management Consultants presents “Developing a Highly Productive and Professional Organization.” For more information about Stephanie Peters and SESCO Management Consultants, visit the website at: www.sescomgt.com

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For more interviews, see the list of presenters – NFDA 2007 Presenters

Funeral Management Team Strategies – Mark Matthews

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President Mark Matthews of Wiefels & Sons Funeral Directors, Palm Springs, California, discusses their management strategies to avoid burn-out for funeral home managers. Matthews explains their “team approach” to achieve management consistency as well as life balance for his staff.  Wiefels operate six funeral homes (mortuaries) in Southern California.  Interview by Robin Heppell of FuneralFuturist.com.