To the newest CFSP recipients…

I am very proud of my CFSP designation and you should be proud of your achievement. You have raised the bar for funeral service – for that I thank you!
…Robin Heppell, CFSP

For more information about Academy membership and certification may be obtained by contacting:
Kimberly Gehlert, Executive Director
Academy of Professional Funeral Service Practice
P.O. Box 2275, Westerville, OH 43086
(614) 899-6200 – www.apfsp.com

Jackie Huba, author of Citizen Marketers and Creating Customer Evangelists talks about her presentation of the same name at the 2009 ICCFA Annual Convention.  Interview by Funeral Web Strategist, Robin Heppell.

Go here for more ICCFA 2009 Pre-Convention Interviews

Marty Byars of Byars Funeral Home & Cremation Services  in Cumming, Georgia talks about his presentation, “I Feel as Though I Know You” at the 2009 ICCFA Annual Convention.  Interview by Funeral Website Designer, Robin Heppell.

Go here for more ICCFA 2009 Pre-Convention Interviews

Jon Deitloff of Ingling-Williams Funeral Home, Cedarville, Ohio shares how his funeral home creates meaningful memories for people before they die. Interview by Funeral Management Expert, Robin Heppell.

Mark Krause of Krause Funeral Homes in Milwaukee, WI, explains how their hospitality mindset separates his firm from the competition. Inteview by Funeral Consultant, Robin Heppell

Rate the Undertaking Documentary Video
Funeral Director, Patrick Lynch of Lynch & Sons Funeral Directors, Metro Detroit, Michigan shares the positive results of the PBS Frontline documentary, The Undertaking that aired in October, 2007. The documentary can be viewed on the Frontline website at:http://www.pbs.org/frontline/undertaking/ Interview with Robin Heppell, of www.FuneralFuturist.com

Patrick Lynch, NFDA Secretary, and Funeral Director and President of Lynch & Sons Funeral Directors, Detroit area Funeral Homes, shares with Robin Heppell about what the NFDA is currently doing to help funeral homes as well as elevate the image of the funeral profession. Both Patrick Lynch and Robin Heppell will be presenting at the OFDA Annual Convention.

For more information and registration details, visit www.OFDA.org

Funeral Director Duane Mercer of Bay Gardens Funeral Homes, Burlington and Hamilton, Ontario, explains how their funeral home takes catering to a whole new level while serving families and honoring lives. Interview by Funeral Consultant, Robin Heppell.

Do to the exposure that I have received through my website at www.FuneralFuturist.com (by the way, I will be launching my new site on February 1, 2008) and also through the FuneralGurus.com website, I get contacted by many journalists and reporters. Yesterday I received another interview and together with my observations the journalist would like to here from you – my loyal visitors. So if you would like to get some free publicity for your funeral home and share your thoughts about the Funeral Gurus website and interviews, please fill out the form below and I will let the journalist know. If you do not get contacted by the journalist, I will make sure that you and your website get mentioned on one of my websites – plus get a link back to your site!

Thank you for helping me out with this!!

…Hep

Ron Downey of Total Performance Ltd. presents, “Starting at the Finish Line” at Funeral Plans Canada’s 10th Annual Sales Conference. For more pre-conference interviews, see the list of presenters – FPC 2007 Presenters.

Sheila Nunn of Funeral Plans Canada is the host of their 10th Annual Sales Conference.  In the interview she gives an overview of the program as well as all of the benefits that the attendees will receive – including there is no admission fee – it’s free.  Register today at www.funeralplans.net.  For more pre-conference interviews,  see the list of presenters – FPC 2007 Presenters.

Robin Heppell of Heppell Funeral Solutions presents “Google, YouTube and Your Funeral Home” where funeral directors will learn how to promote their funeral homes on the Internet beyond their own website as well as creating preneed leads once they get the visitor’s attention.  Interview by John Welsh of Funeral Plans Canada. For more pre-conference interviews,  see the list of presenters – FPC 2007 Presenters.

Dr. Bill Webster of the Centre for the Grief Journey presents, “Paradigms, Priorities, and Possibilities” at Funeral  Plans Canada’s 10th Annual Sales Conference.  For more pre-conference interviews,  see the list of presenters – FPC 2007 Presenters.

Funeral Plans-Canada is celebrating the 10th Anniversary of its Annual Conference – November 28-29, 2007 in Kitchener, Ontario. You can listen to pre-conference interviews with the all of the presenters:

• Sheila Nunn – Funeral Plans Canada – Host of the 10th Annual Sales Conference 
• Ron Downey – Total Performance Ltd.
• Dan Isard – Foresight Companies LLC
• Robin Heppell – Heppell Funeral Solutions
• Dr. Bill Webster – Centre for the Grief Journey

Future Interviews:

• Quinn Eagan – Preneed Funeral Programs

To register visit: http://funeralplans.net/Events.htm

For further information, please contact Tina Dietrich at 1-888-428-4444. The registration deadline is November 12th.

Funeral director Justin Zabor of Zabor Funeral Home, Parma, Ohio discusses how his funeral home converted an adjacent house into a catering facility.  Interview by Robin Heppell of www.funeralfuturist.com.