Check back soon for more interviews by Robin Heppell with forward thinking funeral professionals.
Doug Gober, funeral industry liason and senior loan officer for Live Oak Bank, based in Wilmington, North Carolina, shares his research from a six month study of how to make services better by focusing on the content of the service from the family, the funeral director and the clergy in his presentation, “Content is King” at the 2012 ICCFA Annual Convention. Interview by Funeral Advertising Consultant, Robin Heppell.
To the newest CFSP recipients…
For more information about Academy membership and certification may be obtained by contacting:
Kimberly Gehlert, Executive Director
Academy of Professional Funeral Service Practice
P.O. Box 2275, Westerville, OH 43086
(614) 899-6200 – www.apfsp.com
Marty Byars of Byars Funeral Home & Cremation Services in Cumming, Georgia talks about his presentation, “I Feel as Though I Know You” at the 2009 ICCFA Annual Convention. Interview by Funeral Website Designer, Robin Heppell.
Rate the Undertaking Documentary Video
Funeral Director, Patrick Lynch of Lynch & Sons Funeral Directors, Metro Detroit, Michigan shares the positive results of the PBS Frontline documentary, The Undertaking that aired in October, 2007. The documentary can be viewed on the Frontline website at:http://www.pbs.org/frontline/undertaking/ Interview with Robin Heppell, of www.FuneralFuturist.com
For more information and registration details, visit www.OFDA.org
Funeral Director Duane Mercer of Bay Gardens Funeral Homes, Burlington and Hamilton, Ontario, explains how their funeral home takes catering to a whole new level while serving families and honoring lives. Interview by Funeral Consultant, Robin Heppell.