Dr. Robert Taylor of the University of Memphis talks about his presentations, Organization Dynamics: Turning the Team You Have into the Team You Want and Personnel Management: Hiring and Motivating Your Staff at the 2009 ICCFA Annual Convention.  Interview by Funeral Management  Consultant, Robin Heppell.

Go here for more ICCFA 2009 Pre-Convention Interviews

Kimberly Gehlert of the Academy of Professional Funeral Service Practice presents “CFSP: A Must Have for your Professional Career” For more information about the Academy and the CFSP Designation, visit the website at: www.apfsp.com. Interview by Funeral Director, Robin Heppell, CFSP.
For more interviews, see the list of presenters – NFDA 2007 Presenters

Funeral Director Kent Milroy, CFSP of W. Kent Milroy Funeral Homes, Port Elgin, Ontario, explains the importance of continuing education for funeral professionals and how the CFSP (Certified Funeral Service Practitioner) designation by the Academy of Professional Funeral Service Practice who recognizes funeral directors who have sought additional education and community involvement. Interview by Robin Heppell, CFSP of FuneralFuturist.com.

Funeral Director Randy McCormick of Burquitlam Funeral Home, Coquitlam, BC shares how in retirement he connects and mentors younger funeral professionals in the Group he created called “Funeral Home 101″. Interview by Robin Heppell of FuneralFuturist.com.