Personalizing Pre-Arrangements - Craig Williams

Funeral Gurus educates funeral directors and the public by having other funeral professionals share their experiences in funeral service and with funeral trends.
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Funeral Director, Craig Williams of McCall Bros. Funeral Homes, Victoria, BC, explains how they allow pre-planning clients personalize their pre-arrangements.  Interview by Funeral Speaker, Robin Heppell.

Chapels and Reception Room - Dean Freer

Funeral Director, Dean Freer of McCall’s Sequoia Gardens Funeral Chapel, of Victoria and Sidney, BC, discusses how they use their multi-purpose room for funeral services, after service receptions, memorial receptions, as well as a community outreach meeting place.  Interview by Funeral Consultant, Robin Heppell.

After Care - Audrey Morris

After Care Specialist, Audrey Morris of McCall’s Funeral Homes in Victoria, BC explains how she helps families after the funeral service.  Audrey helps them fill out pension forms and gets them organized to settle the deceased’s estate.  Interview by Funeral Consultant, Robin Heppell.

Funeral Trends - Robin Heppell

This is a special edition of the Funeral Gurus where Robin Heppell introduces the upcoming interviews with funeral professionals in his home town of Victoria, British Columbia. He explains that since Victoria and other retirement centers usually face changing funeral trends first, these interviews may help other funeral directors in other locations to be prepared for when the new trends hit their towns.

Catering and Reception Centers - Duane Mercer

Funeral Director Duane Mercer of Bay Gardens Funeral Homes, Burlington and Hamilton, Ontario, explains how their funeral home takes catering to a whole new level while serving families and honoring lives. Interview by Funeral Consultant, Robin Heppell.