Communicating with Families - Don Henderson

Funeral Gurus educates funeral directors and the public by having other funeral professionals share their experiences in funeral service and with funeral trends.
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Funeral director, Don Henderson of Henderson Funeral Home, Pekin, Illinois explains how communicating with families during the funeral arrangements allows him to create more meaningful funeral services. Interview by Funeral Speaker Robin Heppell.

Reception Center - Justin Zabor

Funeral director Justin Zabor of Zabor Funeral Home, Parma, Ohio discusses how his funeral home converted an adjacent house into a catering facility.  Interview by Robin Heppell of www.funeralfuturist.com.

Honoring Veterans - Chris Wooldridge

Funeral director Chris Wooldridge of Targhetta and Wooldridge Funeral Homes, Brighton, Illinois tells how the way that his funeral home honors veterans won them the “Best of the Best” in the NFDA’s Pursuit of Excellence program. Interview by Funeral Technology Expert, Robin Heppell.

Quilts for Children - Ed Nieuwesteeg

Funeral director Ed Nieuwesteeg of Patterson Funeral Home, Niagara Falls, Ontario shares how local church ladies create quilts that are given to the young children who have experienced a death in their family. Interview by Funeral Expert Robin Heppell.

In Lieu of Flowers - Clay Atchison

Florist Clay Atchison of McAdams Funeral Florist, Victoria, Texas talks about the confusion of the meaning of “In Lieu of Flowers.” For more information visit his In Lieu of Flowers website at www.inlieuofflowers.info. Interview by Funeral Management Consultant, Robin Heppell.

Association Participation - Janet Ricciuti

Executive Director Janet Ricciuti of the Funeral Service Association of British Columbia explains why the association enjoys success with participation from both independent and corporate members. Interview by Funeral Futurist, Robin Heppell.

More than Just After Care - Mark Smith

Funeral director, Mark Smith of Amos Family Funeral Home, Shawnee, Kansas, talks about how their funeral home bridges the communication gap after the funeral service.  They have continuity from After Care, to Newsletters and to the Holiday Memorial Service facilitated by Darcie Sims.  Interview by Robin Heppell of FuneralFuturist.com.

Funeral Home Documentary - Yves Berthiaume

Funeral director Yves Berthiaume, Berthiaume Funeral Home, Hawkesbury, Ontario tells about his experience having his funeral home the subject of a documentary about funeral service.  To view “At Death’s Door” visit the Ontario Funeral Service Association’s website. On October 30, 2007, PBS is airing its documentary, The Undertaking featuring the Lynch & Sons Funeral Homes of Michigan. Interview by Robin Heppell of www.FuneralFuturist.com.

Funeral Blogging Buzz - BT Hathaway

Funeral director BT Hathaway, of Hathaway Funeral Homes, Massachusetts and Rhode Island, created some buzz at the recent Funeral Industry Trade Show hosted by the NFDA. One of his blog posts at “Funeral Words” BT challenged the industry’s leading vendors “My Casket Company Challenge” and another questioned a vendor’s direction “Has Wibert Jumped the Shark???.”

Other blog commentary from the NFDA Convention & Expo can be found at:

• Tim Totten’s “Final Embrace” Blog
• Robin Heppell’s “From the Hep” Blog
• plus Video Interviews right here at www.FuneralGurus.com

Listen to the Wrap Up Interview with BT Hathaway, where he talks about the buzz and the challenge. Interview by Robin Heppell of www.FuneralFuturist.com.

Merchandise Offerings - George Darte

Funeral director George Darte III, of George Darte Funeral Home, St. Catherines, Ontario, explains how he has transformed his funeral home’s selection room from just casket displays to a retail experience where families and friends can purchase sympathy cards, keepsakes, and many other memorialization items. Interview by Robin Heppell of FuneralFuturist.com.

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